Privacy Policy
GobiGobi respects personal data privacy and is committed to handling personal data responsibly and transparently.
Last updated: March 2026
1.Who We Are
GobiGobi is a technology-driven travel platform for pet lovers. This Privacy Policy explains how personal data may be collected, used, stored, disclosed, and otherwise handled when users access the GobiGobi website, application, and related services.
2.What Personal Data We May Collect
Depending on how users interact with the platform, GobiGobi may collect various types of personal data:
- Identity and contact data
- Account and profile information
- Pet profile information
- Travel preference information
- Technical and device information
- Usage and interaction data
- Enquiry and support communications
- Booking-related information where relevant
3.How We Use Personal Data
Personal data may be used for various purposes to provide and improve our services:
- Operating and improving the website and app
- Account creation and management
- Responding to enquiries and providing support
- Personalising user experience
- Generating or improving AI-assisted recommendations
- Facilitating booking-related flows
- Analytics, security, fraud prevention, and service quality
- Compliance with legal or regulatory requirements
4.Third-Party Providers and Booking Flows
Certain booking, reservation, rates, availability, or payment-related functions may be handled by third-party providers, including SiteMinder, accommodation partners, payment processors, and related service providers. Such third parties may collect, process, or control personal data under their own applicable privacy notices and legal terms.
Users should review the privacy policies of the relevant booking, accommodation, and payment providers before completing any transaction.
6.Data Sharing
GobiGobi may disclose or transfer personal data to authorised parties for legitimate purposes:
- Technology service providers
- Cloud and hosting providers
- Analytics and security providers
- Customer support service providers
- Booking and accommodation-related partners
- Payment or transaction-related partners
- Professional advisers or authorities where legally required
7.Retention
Personal data will be retained only for as long as reasonably necessary for the relevant purposes, legal compliance, dispute resolution, security, or legitimate operational needs.
8.Data Security
GobiGobi takes reasonable administrative, technical, and organisational measures to protect personal data against unauthorized or accidental access, loss, misuse, alteration, or disclosure.
9.Access and Correction Rights
Subject to applicable law, individuals may request access to and correction of their personal data held by GobiGobi by contacting us using the contact details below.
10.Direct Marketing
If GobiGobi intends to use personal data for direct marketing where consent is required, such use will be handled in accordance with applicable requirements and users will be offered appropriate choices.
11.International Transfers
Where service providers or infrastructure are located outside Hong Kong SAR, personal data may be transferred or made accessible across jurisdictions, subject to appropriate safeguards where applicable.
12.Updates to this Policy
GobiGobi may update this Privacy Policy from time to time. The latest version posted on the website will apply.
Contact
GobiGobi
24/F., Far East Consortium Building
121 Des Voeux Road Central
Hong Kong SAR
+852 2850 0600